OUR APPROACH

Begin with the end in mind. These words summarize our unique approach to delivering end-to-end technical solutions in an IT-centric way. First, we start by understanding your expected outcomes. Then, we recommend technology solutions that meet these objectives.

After a thoughtful planning process, we design the solution, provide integration services, and finally deploy a comprehensive managed services plan.

AVI uses this four-step process to deliver outcomes that exceed expectations.

Our PRO Development phase lays the foundation for exceptional user adoption. We take a different approach to systems design, by first identifying the ways your users prefer to work, their expectations for technology, and the overall goals of the organization. 

This phase aligns AVI and our expertise with your internal teams so that we can find a clear path from business goals to technical solutions. A modest investment of planning time at the front end of the project pays large dividends when the project is completed.

AVI PRO DEVELOPMENT DELIVERS

• Executive summary that defines benefits
• Solution overview with system requirements
• Documented priorities and processes
• Functional scope of work
• Preliminary budget
• Factors for consideration

PRO Design applies engineering best practices to develop the standards that help your organization scale its workflows and optimize its investment.

In this phase, we continue building a strategy that details how we take this project across the finish line.

Together, we develop a scope of work based on the information gathered in PRO Development. The design team then defines system flow, system specifications, including infrastructure as needed, and the implementation plan to integrate and deliver the completed system after testing it in our lab.

PRO DESIGN DELIVERS

• Detailed project scope of work and budget
• System specifications, including infrastructure as needed
• Engineering and architectural drawings
• Equipment lists as specified (Bill of Materials)
• System operational and post-operational support requirements

PRO Integration ensures your project is completed on time, on budget, and meets your high expectations. Our skilled and certified project managers, technicians, and engineers integrate the solutions, adhering to ISO, CTS, and PMI standards. Through this approach, our industry-leading integration process allows your organization to scale its technical solutions  — without disruption.

From an integration perspective, we view technology — whether it’s audiovisual, unified collaboration, or digital media — as interconnected and belonging to a greater ecosystem. Our technical services aim to seamlessly integrate these technologies to deliver better outcomes that will improve adoption.

PRO INTEGRATION DELIVERS

• A highly trained and certified professional integration team
• Dedicated project manager aligns with all trades involved
• Industry-leading integration best practices, in line with AVAQ, ISO, CTS, and PMI standards
• Project-specific test plan including use case validation of calibrated devices
• Turnover for ongoing system support per your customized plan
• Strict adherence to PPE protocols and policies
• Global technical services resources and expertise

PRO Support supplements IT departments, enabling your team to focus on more strategic priorities. Our managed services team handles everything from a remote help desk, software updates, and on-site meeting services. PRO Support follows ITIL, ITSM, and agile models, making it easily adopted into IT workflows. 

Count on us to be there in a time of need, to help you prepare for an important event, conduct staff training, or to provide further adjustments to maximize ROI throughout the life of the system. 

PRO SUPPORT DELIVERS

• Customer Care
• Meeting Services
• Strategic On-Site Staffing
• Advocate Services
• AVI Insight