At AVI, we live and breathe technology. It’s just part of our DNA. We’re deeply passionate about designing and integrating the latest technology for our customers. We cross the entire spectrum of business, government, healthcare, education and entertainment.
The role of Audiovisual Support Supervisor will be supporting a National Insurance Provider based in San Antonio, Texas. This role will oversee daily operations, project execution, troubleshooting escalations, and training, while working closely with other departments to ensure optimal system performance and end-user satisfaction.
What You Will Be Doing:
We are seeking a proactive and detail-oriented Audiovisual Support Supervisor to join our technical support team. This role will oversee daily operations, project execution, troubleshooting escalations, and training, while working closely with other departments to ensure optimal system performance and end-user satisfaction.
- Team Leadership & Supervision: Supervise and lead a team of AV technicians and engineers (Levels 1-3). Provide coaching, performance reviews, and mentorship to develop their technical skills and ensure operational excellence.
- Operational Oversight: Oversee daily AV support operations, ensuring timely and efficient setup, troubleshooting, and maintenance of AV systems for meetings, events, and other organizational needs.
- Project Management: Manage large-scale AV projects, including system upgrades, new installations, and complex event setups. Ensure projects are delivered on time, within budget, and meet technical requirements.
- Advanced Troubleshooting & Escalation Management: Serve as the highest point of escalation for complex technical issues. Provide hands-on support and expertise to resolve critical AV system failures or performance issues.
- Resource Planning & Scheduling: Create and manage work schedules, ensuring adequate AV support coverage for meetings, events, and ongoing technical support.
- Collaboration with Stakeholders: Work closely with internal stakeholders, event coordinators, IT teams, and external vendors to ensure AV systems align with organizational needs and standards.
- Training & Development: Develop and deliver training programs for AV staff, end users, and other departments to ensure effective use and maintenance of AV systems. Promote continuous learning and certification among the AV team.
- System Monitoring & Maintenance: Establish preventive maintenance programs to ensure AV systems are functioning optimally. Proactively monitor system performance and implement solutions to mitigate downtime.
- Budget Management: Assist the AV Manager in managing the budget for AV services, including procurement of equipment, software, and services. Track expenses, identify cost-saving opportunities, and recommend investments in new technologies.
- Vendor & Equipment Management: Liaise with AV equipment vendors and service providers to ensure timely support and maintenance. Oversee the procurement and inventory of AV equipment.
- Documentation & Reporting: Ensure all AV systems and processes are documented, including configuration details, troubleshooting guides, and project plans.
- Generate reports on system performance, technician efficiency, and project outcomes.
- Stay Current with Technology Trends: Keep up to date with advancements in AV technology, recommending new tools, systems, and processes that can improve service delivery and system performance.
What You Will Be Doing: What You Bring to Assure Success:
- Advanced AV certifications (CTS, CTS-I, CTS-D) are strongly preferred.
- Experience: 7+ years of experience in AV support, with at least 3 years in a supervisory or leadership role. Proven experience managing a team and handling
complex AV setups and troubleshooting. - Expertise in AV system design, configuration, and troubleshooting, including AV-over-IP technologies, video conferencing systems, and control systems (Crestron, Extron, AMX).
- Strong knowledge of networked AV systems, digital signal processing (DSP), and complex video/audio routing systems.
- Proficiency in event management technologies and AV system integration with IT infrastructure.
- Hands-on experience in leading AV projects from planning to execution, with a focus on technical quality and user experience.
- Strong leadership and team management abilities, with a focus on developing high-performing teams.
- Excellent communication and interpersonal skills, with the ability to collaborate with both technical and non-technical stakeholders.
- Highly organized and detail-oriented, with the ability to multitask and manage time effectively.
- Strong problem-solving and decision-making skills, particularly under pressure.
This job description is designed to outline the main duties and responsibilities associated with the role but is not exhaustive. Other duties may be assigned as necessary.
Why Should You Apply?
Our customers consider us an active partner in their planning and strategy, as we are on the cutting edge of where the market is headed. We are able to attract and retain the best talent by leveraging our employee-owned (ESOP) environment as co-owners. If you want to participate in a company as a co-owner (AVI is 100% employee-owned!), join a team that lives and breathes by its values, and take on a new challenge in an ever-changing market, then apply now!
AVI offers the following benefits to our employee owners:
- Medical Insurance: Options for HDHP and Copay plans.
- Dental and Vision Plans
- Employer Paid
- Short-Term Disability
- Voluntary Life Insurance and Long-Term Disability
- Employee Stock Ownership Plan (ESOP): 401(k) Match, Profit Sharing & Dividends
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Employer Paid Employee Assistance Program: Three face-to-face visits with a counselor plus additional financial, legal, and health resources.
- Tuition Reimbursement
AVI is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.
To receive consideration, an interested person must apply through the AVI Systems career site.
| Department | Pay Type |
|---|---|
| Technician | Hourly |
